Zoom announced the launch of ZoomMate, an agentic AI work surface to help people move from workplace conversations to execution without losing context along the way. Built on Zoom’s system of action vision announced in March, ZoomMate connects live conversational context to agentic search, workflow execution, custom agents, and AI content creation.
ZoomMate helps users overcome the friction introduced by fragmented tools and incomplete workflows by surfacing information across Zoom and connected business systems, creating deliverables from meeting and enterprise context, and coordinating follow-through across workflows without switching tools. This shift reflects Zoom’s long-term vision for a system of action that moves conversations into completed work.
“What drew me to Zoom was a simple truth: no other company sits where Zoom sits — at the center of every conversation where work decisions get made,” said Russell Dicker, chief product officer at Zoom. “ZoomMate is built on this insight. Before, during, and after the meeting, ZoomMate connects what was decided to what needs to happen next across every system where your work lives.”
“The market is moving away from isolated AI helpers and toward tools that can better connect decisions, data, and workflows across an organization,” said Melody Brue, vice president and principal analyst at Moor Insights & Strategy. “Many AI offerings operate on the edges of work, with limited access to the real-time context affecting decisions. ZoomMate approaches this differently because it sits inside the conversations where those decisions unfold. This can give it live business context and help make its recommendations more grounded in the work that teams are actually doing.
Use agentic search to search not just across Zoom, but also third-party apps.
ZoomMate capabilities: Search, orchestrate, and complete
ZoomMate introduces advanced agentic AI capabilities that help teams move from insight to completion.
Agentic Search: Bring enterprise knowledge into every conversation
ZoomMate helps users search across Zoom, the web, and third-party systems to find the most relevant information for a project, account, ticket, policy, or business question.
By connecting to data sources such as ServiceNow, Salesforce, and Workday, and indexing across users’ integrated enterprise systems, ZoomMate can surface information from enterprise files, including customer records, open issues, service tickets, knowledge articles, project updates, files, and other business content.
Relevant context from Zoom Meetings, Phone, Chat, and other connected collaboration platforms — including Google and Microsoft — can be directly integrated into the flow of work, so users always have what they need without switching tools or breaking focus.
Results are grounded in the organization’s connected knowledge and designed to respect enterprise access controls, permissions, and governance.
Unlike enterprise search tools that index documents alone, ZoomMate connects the files, the records, and the conversations behind them.
Orchestrate: Coordinate follow-through across teams, apps, and systems
ZoomMate’s agentic layer enables proactive coordination and execution across systems, combining AI workflows with intelligent agents that can act, learn, and adapt within enterprise environments.
Agents can monitor ongoing projects, identify next steps from meeting context, and automatically initiate follow-up actions, ensuring continuity from conversation to completion.
Coordinates real-time task execution across meetings, apps, and systems to turn recurring processes into repeatable workflows.
Schedules events in Google Calendar or Microsoft Outlook and routes requests to appropriate systems.
Updates records, creates follow-up tasks, drafts customer communications, and triggers onboarding or support workflows.
Reduces handoff gaps by connecting conversational context with execution.
Complete: Turn meetings and enterprise context into finished deliverables
ZoomMate turns meetings into finished work, automatically creating presentations, documents, spreadsheets, reports, and project plans from meeting conversations and enterprise context so teams can move from discussion to execution faster.
Leveraging Zoom’s AI Productivity Suite, ZoomMate can update deliverables as decisions evolve, keeping plans, documents, and other outputs current in real time without manual syncing.
Unlike AI tools that solely rely on prompts or manual context, ZoomMate understands what was discussed to generate grounded, relevant outputs directly from meeting context, delivering content in the form of presentations, documents, and spreadsheets.